Answer on the first ring
Pick up live before voicemail, every call, every hour.
Wingman Tower Control
Mia
Front Desk Wingman
Picks up your business line on the first ring, 24/7. Qualifies the caller with trade-specific questions and books straight onto your calendar.
What Mia does
Mia is a real-voice receptionist that lives on your dedicated business number. She greets callers in your business name, recognizes returning customers by phone number, asks the right trade-specific questions, and books real appointments onto your calendar. Every call gets a written summary back to your contact record so nothing slips. When something is outside her lane, she takes a clean message and pings you within a minute.
Capabilities
Built to do this every day.
01
Answers on the first ring, every time
No more voicemail at 2 AM Sunday. Mia picks up live, every call, every hour. The customer hears a friendly voice in your business name, not a robot menu.
02
Recognizes the caller by phone number
Before she says hello, Mia pulls the contact's last 6 months of conversation and any past jobs. She opens with 'Hey Sarah, welcome back. Last spring we did your water heater. What's up today?'
03
Trade-specific qualifying questions
Mia is set up with the right questions for your trade. A plumber asks about leak severity and shutoff status. A salon asks service type and stylist preference. She gathers what your tech actually needs to show up ready.
04
Books real appointments on the spot
Mia reads your calendar, offers genuine open slots, and books the job while the caller is still on the line. The event lands on your calendar with full notes, contact details, and the qualifying answers.
05
Emergency keyword detection
If a caller says 'flooding,' 'no heat,' 'gas smell,' or anything that signals an emergency, Mia routes the call to your owner cell or your on-call tech inside 30 seconds. No queue. No hold music.
06
Clean message-taking when stuck
If a question is outside her scope, Mia takes a structured message with urgency level and a callback window, then SMS's you with a one-paragraph summary so you can call back from your truck.
On the job
Just a glimpse of what Mia handles.
Mia turns missed calls and ringing voicemails into booked jobs, every hour of the day.
Instead of letting calls roll to voicemail at 9 PM or fumbling through a callback list on Monday, every caller hears a warm, on-brand voice that books real jobs onto your calendar.
Your dispatcher focuses on the trucks and the techs. Mia handles answering, qualifying, booking, and following up.
Greet in your business name
Open with your trade and company so callers know who answered.
Recognize returning callers
Match the phone number and greet repeat customers by name.
Pull prior job history
Read the last six months of jobs before saying hello.
Ask qualifying questions
Run your trade's intake script and capture the answers.
Book appointments on the spot
Offer real open slots and lock the job in live.
Read your live calendar
Check actual availability before quoting a window.
Detect emergency keywords
Spot flood, gas, no-heat, and other red-flag terms instantly.
Warm-transfer urgent calls
Route emergencies to your owner cell inside thirty seconds.
Handle after-hours calls
Answer live overnight or follow your on-call rule.
Take a structured message
Capture name, number, address, and urgency in a clean format.
Text you a call summary
Push a one-paragraph recap to your phone within a minute.
Tag out-of-scope requests
Flag callers asking for services you don't offer for later review.
Quote ballpark pricing
Read your catalog and share a quick price range over the phone.
Confirm spelling out loud
Verify names and addresses so the job record stays clean.
Capture access notes
Ask about gate codes, dog warnings, and side-entrance details.
Verify service area
Check the caller's ZIP against your coverage map.
Catch duplicate callbacks
Recognize a caller who already has a booking and confirm intent.
Reschedule existing jobs
Move a booked appointment when the customer needs a new slot.
Cancel and rebook later
Cancel a job cleanly and offer a future window.
Confirm next-day appointments
Call ahead to lock in tomorrow's scheduled visits.
Read your current promo
Mention the seasonal special while the caller is on the line.
Surface warranty terms
Quote your guarantee window when the caller asks.
Flag upsell openings
Note when a caller mentions a related issue worth quoting.
Send confirmation text
Text booking details and the tech name right after hanging up.
Share your shop location
Text directions when a caller wants to drop in.
Apologize for a late tech
Call ahead when the truck is behind and reset expectations.
De-escalate frustrated callers
Acknowledge the issue, log it, and route to the owner.
Tag VIP callers
Flag long-time customers so they get faster routing next time.
Filter robocalls
Recognize and drop obvious solicitation calls without bothering you.
Greet bilingual callers
Switch to Spanish when the caller opens in Spanish.
Capture safety flags
Record allergies, sensitivities, or site warnings on the contact.
Quote arrival windows
Offer two-hour windows the tech can realistically hit.
Page the on-call tech
Ring the on-call line for after-hours emergencies.
Ask how they found you
Log lead source for every new caller.
Tag referral callers
Note when a caller mentions a referral name.
Log estimate requests
Open an opportunity tagged 'estimate' for office follow-up.
Notify dispatch on booking
Drop the job into your dispatch queue with full details.
Create new contact records
Add unknown callers to your CRM with the full intake attached.
End every call on brand
Close with your business name and thank-you line.
In the field
Real scenarios.
Saturday-night emergency call
Sarah's water heater starts leaking at 10 PM Saturday. She Googles plumbers, your number comes up, she calls.
Mia answers in your business name on the first ring. Sarah says her tank is leaking. Mia hears the emergency keyword, pulls Sarah's history (you did her toilet install in March), and warm-routes the call to your on-call cell within 30 seconds. You're talking to Sarah while she's still in the laundry room.
"Thanks for calling Acme Plumbing, this is Mia. Sounds like you've got a leaking tank, Sarah. I'm going to get our on-call tech on the line with you right now. Hold for just a second."
Tuesday-morning booking
A new lead calls Tuesday at 9 AM asking about a kitchen faucet replacement.
Mia answers, asks the qualifying questions (one-handle or two, current age, garbage disposal involved), checks your Thursday calendar, offers 8 AM or 2 PM, books the 8 AM slot, and pings your dispatcher with the full job details. The contact, opportunity, and calendar event are all in our platform before the caller hangs up.
"I've got Thursday 8 AM with our tech Mike, or we could do 2 PM same day. Which one works better for you, Tom? Great, I'll lock that in. You'll get a confirmation text in a few minutes."
Question outside her scope
A caller asks if you can do commercial backflow testing, which isn't a service you offer.
Mia recognizes the request is outside the service catalog, takes a structured message with the caller's name, number, and what they actually need, tags the contact 'mia-out-of-scope,' and SMS's you a one-paragraph summary. You decide whether to call back and quote it custom or refer them out.
What you'll connect
Integrations
Required connections need to be wired before Mia can fly. We'll guide you through every one during onboarding.
- ✓
Dedicated business phone number
dedicated business line Mia owns
- ✓
Your calendar
So Mia can offer real available slots
- ✓
Service catalog + pricing
Defines what jobs Mia can quote and book
- ✓
Owner / on-call mobile number
For emergency warm-transfers
- +
Past customer history (auto-pulled from the platform direct) Optional
Lets Mia greet repeat callers by name
- +
Business hours + after-hours rule Optional
Controls live-answer vs voicemail behavior
What gets deployed
Inside the build
When your estimate is accepted, our system automatically deploys these artifacts to your Wingman dashboard. No copy-paste, no manual setup.
- Dedicated business number routed through Mia's voice AI
- Voice agent script tuned to your trade, business name, hours, and service catalog
- Inbound call workflow that creates an opportunity in a 'Mia Inbound' pipeline
- Caller-history lookup tool wired into the voice agent (sophia_lookup_history action)
- Booking tool wired to your calendar with conflict checking
- Emergency keyword detection with one-tap warm-transfer to owner cell
- After-hours routing workflow (live answer, voicemail with callback SMS, or owner notify)
- Post-call summary workflow that writes the transcript back to the contact
- Custom fields: qualification answers, urgency level, callback window
- Three automation handlers (lookup_history, book_appointment, take_message)
Ideal for
Service trades where missed calls cost real money. Plumbing, HVAC, electrical, garage doors, locksmiths, restoration, dental, salons, vets, anyone whose phone is their front door.
FAQ
Common questions.
Does Mia sound robotic on the phone? +
No. The voice is natural and conversational. We tune the tone during setup using your description (friendly + warm, direct + professional, etc.) and a 30-second sample of how you'd like the call to open. Callers regularly assume Mia is a real receptionist for the first minute or two.
What if a caller asks something Mia doesn't know? +
Mia is honest about it. She says 'Good question, let me take a message and have the owner call you back this morning,' captures the structured details, and SMS's you the summary inside a minute. She never invents an answer.
Can Mia handle multiple calls at once? +
Yes. Unlike a human receptionist, Mia handles parallel calls. If 3 calls come in at the same time, all 3 get answered live. No more 'all our agents are busy' loops.
What happens during an actual emergency? +
Mia is trained on emergency keywords for your trade. If she hears them, she warm-transfers the caller to your owner cell or on-call tech inside 30 seconds while staying on the line. If you don't pick up, she falls back to a clear message taken with the caller's address.
Will Mia replace my human receptionist? +
Depends on your shop. Most owners run Mia as their 24/7 overflow, after-hours, and weekend coverage, and keep their human receptionist for daytime. Some solo trades let Mia answer 100 percent and just take call notes. Both work.
Pairs well with
Build a crew.
Harper
Sales Strategist
Texts every missed-call lead within 5 minutes. Runs a 5-step personalized chase that stops the second they book. Pings you the second a lead goes hot.
Learn about Harper →
Henry
Virtual Assistant
Confirms every appointment 24 hours out, parses reschedule replies into calendar slots, and drops a daily task briefing in your inbox at 7 AM.
Learn about Henry →
Stella
Reputation Manager
Fires the review-request SMS at the perfect moment after every job, auto-replies to positives, and pings you in 5 minutes when a negative one lands.
Learn about Stella →
Ready to hire Mia?
Tell us about your business and we'll send a tailored proposal with Mia configured for your industry — within one business day.