Text missed callers in 5 minutes
Push the first message within the conversion window.
Wingman Chase Pilot
Harper
Sales Strategist
Texts every missed-call lead within 5 minutes. Runs a 5-step personalized chase that stops the second they book. Pings you the second a lead goes hot.
What Harper does
Harper is your outbound sales floor in one Wingman. When a lead misses your call, Harper texts within 5 minutes in your voice, then runs a 5-step nurture sequence that reads every reply they send and adapts the next message accordingly. Every step is written by AI using the contact's full your CRM history — last service, prior conversations, opportunity stage, even what they said on the missed call. The result: messages that sound like a real salesperson who's read the file, not a templated drip campaign.
Capabilities
Built to do this every day.
01
5-minute missed-call response
The window where leads convert is the first 5 minutes. Harper texts personally within that window, every time — middle of the night, weekends, holidays.
02
Reads every prior conversation
Before drafting a message, Harper pulls the contact's last 15 messages across every channel, their tags, and their opportunity stage. The message references what they actually said.
03
5-step adaptive chase
Step 1 (5 min) → Step 2 (1 hr) → Step 3 (next morning email) → Step 4 (day 3) → Step 5 (day 7 graceful exit). Each step adapts to what's happened in between.
04
Warmth scoring → automatic routing
Every reply gets scored Hot / Warm / Cold. Hot leads route to the owner instantly. Cold leads exit the sequence cleanly. Warm leads keep flying.
05
Pipeline health scans
Weekly scan of every open opportunity — stuck deals, no-touch deals, deals worth re-pinging. Harper drafts the follow-up; you approve and send.
06
Hot-lead alerts to your phone
When a reply shows real buying intent, Harper SMS's you within 30 seconds with the context summary and the suggested next move.
On the job
Just a glimpse of what Harper handles.
Harper turns missed-call leads from cold ghosts into a steady stream of booked jobs through fast, personal chases.
Instead of leads slipping through because no one followed up by Monday, every missed call gets a five-minute reply and a five-step chase that reads every response along the way.
Your team focuses on showing up and closing in person. Harper handles the chase, the timing, and the follow-through.
Pull contact history first
Read the last fifteen messages before drafting.
Write like a real salesperson
Match your shop's voice on every message.
Reference prior conversations
Mention what the lead actually said last time.
Note opportunity stage
Read where the lead sits in your pipeline before writing.
Run the five-step chase
Send the right step at the right time without supervision.
Time step two for one hour out
Hit the second touch while interest is still warm.
Send step three next morning
Email a longer follow-up by 8 AM the next day.
Send step four on day three
Move to the third touch only after no reply.
Send graceful exit on day seven
Close warmly when the lead isn't responding.
Book the appointment in chat
Lock the job onto your calendar from the SMS thread.
Drop your booking link
Make booking a single tap away.
Stop the second they book
Halt the chase immediately when the lead converts.
Ping you on hot leads
Alert you the moment a lead signals readiness.
Flag stalled high-value leads
Surface big-ticket leads that have gone quiet.
Mark won deals
Tag closed-won and move the opportunity forward.
Mark lost deals
Tag declined with the reason for later analysis.
Verify booking details
Confirm appointment time and address in the same thread.
Sign off in brand voice
Close every message with your shop's tone.
Re-engage cold leads
Bring back leads that ghosted after thirty days.
Adapt to every reply
Tune the next message to what the lead just said.
Spot interest signals
Detect when a lead's wording shows real intent.
Detect price objections
Spot when a lead is pushing back on cost.
Address objections directly
Respond to objections without pretending they didn't happen.
Score high-value leads
Rank leads by job size and route the best to you.
Add new leads to CRM
Capture every new missed call into your contact list.
Sync replies to the deal
Push every reply into the opportunity record.
Send personalized voice notes
Drop a quick voice note when text alone won't cut it.
Send long-form follow-ups
Email longer messages when the conversation needs depth.
Skip leads with active jobs
Don't chase leads who already have an open job.
Suppress recent customers
Skip anyone you've serviced this month.
Suggest a call when stuck
Offer to call when the chase isn't moving on text.
Find similar past wins
Reference the closest comparable job you've done.
Re-run winning patterns
Bring back the chase sequence that worked best.
Drop your seasonal promo
Roll the current promo into the chase where it fits.
Handle reschedule requests
Move the booking inside the same thread when needed.
Sound human, not pushy
Use warm language so leads don't feel sold to.
Forward judgment calls
Pause for input when the chase needs your read.
Recap weekly chase results
Show chases started, booked, and lost each week.
Track chase-to-close time
Measure how long Harper takes to convert a missed call.
In the field
Real scenarios.
Missed call at 11 PM Saturday
Sarah misses your line on a Saturday night looking for an emergency plumber.
Harper texts within 5 minutes referencing the emergency hint from the voicemail. When Sarah replies that her water heater is leaking, Harper warmth-scores HOT, alerts you on your phone with the address + situation, and tees up a 7 AM Sunday slot from your calendar.
"Hey Sarah — saw we missed your call. Got an emergency? Reply YES and I'll get the on-call tech to you fastest. Otherwise I can book 7 AM Sunday if that works."
3-day-old quote going quiet
You sent a quote Tuesday. It's now Friday and crickets.
Harper detects the silence via her pipeline scan, reads the original conversation, and drafts a step-4 followup that references the specific job (not 'just checking in'). She suggests a price tweak based on your normal margins. You approve, she sends, the deal closes Monday.
"Tom — Tuesday's quote for the kitchen demo, want me to push the start date out a week? Could save you $300 if we batch with another job in your zip."
Lead replies STOP
A prospect on step 3 of the chase replies 'unsubscribe please.'
Harper marks them do-not-contact, removes the chase tag, sets the opportunity to Lost - Opt-Out, logs the reason, and exits silently. No further messages will ever go out to this contact from any Wingman.
What you'll connect
Integrations
Required connections need to be wired before Harper can fly. We'll guide you through every one during onboarding.
- ✓
Dedicated business line (auto-provisioned)
For inbound + outbound SMS
- ✓
Gmail or your CRM native email
For the day-3 email touch
- ✓
Your calendar
So Harper can offer real available slots
- ✓
Owner's mobile number
For hot-lead alerts
- +
Your service catalog + pricing Optional
So Harper can quote ballpark figures
What gets deployed
Inside the build
When your estimate is accepted, our system automatically deploys these artifacts to your Wingman dashboard. No copy-paste, no manual setup.
- automation wired into your workflow editor — drop Harper into any workflow
- 5-step chase workflow with native your CRM waits, branches, and tag enforcement
- Reply classifier that runs on every inbound message during a chase
- Pipeline scan workflow (weekly Monday morning) that finds stuck deals
- Hot-lead alert workflow that pings your owner phone
- Brand-voice training using your 3-5 best past SMS messages
- Opt-out enforcement workflow — STOP → do-not-contact tag → exit all Harper flows
- Custom fields: chase step, warmth score, last action timestamp
Ideal for
Service businesses with high inbound call volume — plumbers, HVAC, electricians, roofers, dentists, salons — where missed calls equal lost revenue.
FAQ
Common questions.
Does Harper send messages without my approval? +
Yes — that's the whole point. The 5-minute response window closes fast, so Harper sends the first 3 steps automatically. You can switch any step to 'owner approval first' if you want, but most owners leave it autonomous after the first week.
What if Harper writes something off-brand? +
Harper's voice gets calibrated during setup using 3-5 messages YOU wrote in your real voice. You can also tag any sent message in the Flight Log and Harper learns from the correction. Every customer gets a private brand-voice tuning that's never shared with another business.
How is this different from a normal SMS drip campaign? +
A drip campaign sends the same templated message to everyone. Harper reads the specific contact's history before writing each message, so they reference the actual job, last interaction, even local context. The difference is the difference between a form letter and a personal text.
What happens if a lead replies to Harper at 2 AM? +
Harper reads the reply, classifies it (hot / warm / cold / opt-out), and either replies immediately or routes to you depending on your business hours config. By default, Harper holds her replies until 7 AM your local time unless the lead used emergency language.
Can I see what Harper sent before she sends it? +
Yes — every draft is logged in the Flight Log in real-time. You can switch on a 'preview before send' mode for the first month to build trust, then turn it off once you're comfortable.
Pairs well with
Build a crew.
Mia
Front Desk Wingman
Picks up your business line on the first ring, 24/7. Qualifies the caller with trade-specific questions and books straight onto your calendar.
Learn about Mia →
Stella
Reputation Manager
Fires the review-request SMS at the perfect moment after every job, auto-replies to positives, and pings you in 5 minutes when a negative one lands.
Learn about Stella →
Phoenix
Operations Lead
Routes inbound jobs to the right tech by skill, zone, and current load. Health-checks every Wingman + workflow and gives you a daily ops briefing on what's broken.
Learn about Phoenix →
Ready to hire Harper?
Tell us about your business and we'll send a tailored proposal with Harper configured for your industry — within one business day.